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FAQ n.115327

What happens if a passenger “misbehaves” or doesn’t want to follow the rules?


Passengers who do not voluntarily follow the COVID-19 procedures or abide by crew instructions will be treated as “unruly passengers”, the term used in the industry for passengers who misbehave on board, for example through intoxication or through verbal or physical altercations with others on board.

This can lead to immediate action on board to curtail such activities, with possible further consequences on landing, depending on the local regulations. 

Have a look at our communication "Not On My Flight".

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