Drone Community Engagement

How to engage local communities to ensure support for Innovative Air Mobility implementation

Drone delivery is an innovative technology poised to revolutionise the logistics industry. However, its success heavily relies on community acceptance and support. Whether you are involved in town/city planning, the logistics industry, or any other role, the Community Engagement Playbook for Drone Operators that has been produced by Wing & Manna in cooperation with the EASA Innovative Air Mobility (IAM) Hub Task Force outlines strategic approaches that will help you gain community trust and cooperation. This is an initial draft document that will be further refined based on input by cities and other industry actors. It will also be complemented by guidelines for cities.

Engagement Strategies in the Playbook

The playbook emphasises comprehensive stakeholder engagement from the outset, including residents, businesses, and local officials. Key strategies involve:

  • Understand your local community to develop a clear strategy: Understand the dynamics of your local community through research and stakeholder analysis. Every community is different and has different needs and views that require specific solutions. This will help you tailor communication and engagement strategies effectively.
  • Communicate effectively with your community: Establish clear, accessible communication channels to ensure that community members can easily share feedback and concerns, enhancing transparency and trust.
  • Create effective messaging: Addressing common concerns about privacy, safety, and noise upfront, while also highlighting the benefits of drone delivery, such as efficiency and reduced carbon emissions, helps to align community perspectives with the goals of drone operations.

Community Outreach Methods

To foster positive relationships and maintain open dialogue, the playbook also suggests various outreach methods:

  • Targeted outreach: Engage with government officials and local stakeholders to keep them informed and involved.
  • Community events: Participate in or host community events and information sessions to raise awareness and educate the public about drone technology.
  • Educational initiatives: Conduct school events to spark interest in drone technology among young students, potentially helping to inspire future careers in the field.
  • Social media and direct outreach: Utilise social media for real-time engagement and send out flyers to provide essential information and gather feedback.

Feedback and Continuous Improvement

Maintaining a continuous feedback loop is crucial. Operators are encouraged to respond to feedback constructively and adapt their operations to meet community needs and concerns, thus building long-term trust.


The integration of drone delivery services into daily life requires careful, proactive community engagement. By following the detailed guidelines provided in the playbook, drone operators can ensure their initiatives are met with community support, paving the way for successful and sustainable operations.