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FAQ n.115312

Do I have to check in online or use the self-check in at the airport?

Answer

Wherever possible, you should use mobile or online facilities to check in before you get to the airport, as this shortens the process at the airport.

If you need to check in at the airport, you should follow local instructions to use self-check-in kiosks or proceed to a check-in counter. 

Airlines and airports are setting up their facilities to ensure that physical distancing can be respected wherever feasible, especially during check-in, security check, pre-boarding and boarding. When the recommended physical distancing of 1.5 metres is not possible -due to infrastructure or operational constraints, passengers must follow the additional risk mitigation measures such as hand hygiene and respiratory etiquette.

Passengers should look for floor markings or signs indicating the arrangements in that particular location. 

Last updated
09/06/2020

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