How will disembarkation work in the current situation?
Disembarking should follow the same general principles as boarding, depending on the facilities at the arrival airport:
Physical distancing should be practiced as far as possible during the disembarkation procedure.
Depending on the terminal facilities, disembarkation can be completed via buses from the parked aircraft, by walking in a spaced manner from the parked aircraft to the gate, or by using the stairs or air bridges directly into the terminal.
All facilities used in the disembarkation process should be subject to enhanced cleaning and ventilation procedures in place.
If I show symptoms upon arrival at my final destination, what will happen to me? Will I be sent back to the departure airport?
Passengers showing symptoms following the assessment and who are suspected as being positive for COVID-19, will be required to comply with the instructions of the local public health authorities in terms of testing, transport and quarantine.
Can I be greeted by someone at the gate in the arrival airport?
Access to the terminal is limited to passengers, crew members and staff. “Meet and greet” passengers will only be allowed in special cases, such as for passengers requiring mobility assistance and unaccompanied minors. For these cases, a dedicated area should be set up away from the exits from the restricted area and away from the main passenger flows, so as to reduce the contact between arriving passengers and other individuals.
Are there special procedures in place during baggage claim and customs?
The general process remains the same, but do not forget to follow all preventive measures, including physical distancing, hand hygiene and wearing a medical face mask also at the arrival airport.
Passengers should leave the arrival terminal as soon as possible after completing any border formalities and collecting their checked luggage so as to minimise the possibility of transmission of COVID-19.
The use of baggage delivery services, where the passenger’s baggage can be delivered directly to their hotel or home, are encouraged.
What is the digital Passenger Locator Form (dPLF) and when is it used?
Passenger Locator Forms (PLFs) are used by public health authorities to facilitate cross border contact tracing in case travellers are exposed to an infectious disease during their travel by plane, ship (cruise/ferry), rail, bus or automobile. Information that travellers provide in PLFs can be used by public health authorities in the departure, transit and destination countries to rapidly contact travellers and other close contacts of an infected person, with the goal of protecting the health of travellers’ and their contacts, as well as preventing further disease spread.