Passenger information on Samsung Galaxy Note 7 - UPDATE

On 10th of October 2016 Samsung Corp. informed about the decision to stop sales and exchanges of Galaxy Note 7 devices and is advising: “Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note 7 or a replacement Galaxy Note7 to power it down”.

Considering the above mentioned information, EASA recommends that airlines:

  • Remind passengers that Samsung Galaxy Note 7 devices are not put inside the checked baggage. Whenever they are carried on board by passengers and crew they are kept turned off and are not charged while on board of the aircraft;
  • Remind passengers of the need to immediately inform the cabin crew when a device is damaged, hot, produces smoke, is lost, or falls into the seat structure;
  • Ensure that staff responsible for cargo acceptance and processing is fully aware that damaged, recalled or potentially hazardous lithium batteries, including those contained in equipment and/or shipped with equipment, are forbidden to be transported by aircraft as cargo.

Passengers who own the Galaxy Note 7 model should refer to the manufacturer's website for clear instructions and advice.

Please refer to SIB 2016-14R1 for further details.

Watch our video on the transport of dangerous goods and visit our Dangerous goods page.