FAQ n.115472

The website account verification email or email notifications do not arrive, what can I do?


If you just created an account but did not receive an email to verify your account or if you don't receive email notifications from the website, please follow the steps below:

  1. Verification email only: It could be that the email is delayed, we suggest to wait at least 15 minutes.
  2. Verification email only: In case you don't verify your account immediately you will receive a reminder email after 2 days. After 3 days your account request will be removed and you would need to start again.
  3. Please check your Spam folder, the email is send from no-reply [at] easa.europa.eu and for verification emails it will have as subject “Verify your email address – Finish EASA account creation” 
  4. Contact your IT department to ensure the mail filter software is not blocking the emails send from no-reply [at] easa.europa.eu and/or
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