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Passengers

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Passenger Health Safety - COVID-19

These FAQs cover the measures put in place for the health safety of air travel with respect to COVID-19.  They are presented in the same sequence as the EASA/ECDC guidelines:  at all times, before arriving at the departure airport, at the airport, on board the aircraft and at the arrival airport. The proposed questions and replies will be regularly evaluated and updated.

What I need to care about: “At all times”

Do I still have to cover my face if I sneeze?

Can I take my sanitiser gel on-board?

What happens if I don’t follow the preventive measures in place?

Are the preventive measures binding or just recommendations?

It is safe to take a flight?

What is meant by a “medical face mask”?

And what is meant by “Non-medical face mask”?

Will I be able to get new medical face masks at the airport?

I did not have time to wash my hands, what should I do?

If I am wearing gloves, do I need to disinfect them or throw them away?

Do I have to wear a mask?

Where can I throw away a used face mask?

How will I know what preventive measures are being applied to my particular journey?

I am planning my holidays, where can I find the travel restrictions that apply for various countries ?

Can EU countries impose quarantine for passengers that arrive at their airports?

What happens if the airline I fly with is not following the recommendations such as medical face masks for example?

What information is available for passengers regarding preventive measures?

Which masks are allowed?

Do we have to keep physical distance at the airport?

I am travelling with children and/or an elderly person with breathing problems, do they have to wear a medical face mask?

How long should I wear a medical face mask for?

What are ‘very high-risk countries or areas with community circulation of Variants of Concern (VOCs)’ and where can I get information?

I am fully vaccinated, do I need to comply with preventive measures from airlines and airports?

At what stage in the journey do I need to show my digital certificate?

What I need to take into account “Before arriving at the airport”

What happens if a symptomatic passenger is identified at the airport?

I noticed that I have some symptoms, what should I do? Will I be reimbursed if I do not travel?

I am getting a lot of information about health assessment before my flight. Is this important?

Considerations “at the departure airport”

How clean are the surfaces? Can I touch them?

How are environments and surfaces at airports and on board cleaned and disinfected?

What precautions will be taken to avoid contamination via air conditioning systems?

Is the aircraft disinfected before boarding and after each flight?

Do I have to check in online or use the self-check in at the airport?

Will shops, playgrounds and smoking areas be open at the terminal?

Are we still allowed to carry hand luggage on board the aircraft or do we have to check in all bags?

Are there any special luggage handling processes due to COVID-19?

Can I take my sanitizing gel on board? Is it possible to exceed the 100 ml security limit?

How does boarding work under the COVID-19 measures?

I can’t judge how much extra time I should allow for checks and procedures, what is the recommendation?

How to behave on board of the aircraft

If a passenger on board shows COVID-19 symptoms

There was a suspected case in my airplane, will the aircraft be disinfected?

What will happen if I start feeling unwell during the flight?

My travel partner/ my relative shows some symptoms, what should we do?

Will passengers that show symptoms be isolated on board?

What happens if someone near me on the flight is taken ill?

Are there special procedures in place on board the aircraft to prevent spread of the virus?

Will alcohol be served on board?

What happens in case of emergency?

Can I use the lavatories on board?

How is air recirculated in the cabin and is it safe?

Can I move freely in the airplane?

What happens if a passenger “misbehaves” or doesn’t want to follow the rules?

Will in-flight food and drink services be available?

Can we still buy duty free items on-board?

Can I still buy food and drinks on board?

I forgot to take an additional medical face mask and the one I am wearing is wet. What should I do?

What happens upon “arrival at the destination airport”

Are there special procedures in place during baggage claim and customs?

What should I do with any used face masks?

If I show symptoms upon arrival at my final destination, what will happen to me? Will I be sent back to the departure airport?

Can I be greeted by someone at the gate in the arrival airport?

What is the digital Passenger Locator Form (dPLF) and when is it used?

Passengers general

What is the difference between ‘rapid disembarkation’ and ‘evacuation’?

My luggage during evacuation

Wearing headphones and earplugs in the aircraft

Seats by exits (can I sit there?)