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FAQ n.115310

What happens if the temperature check shows that my body temperature is elevated?


  • The temperature check is intended to identify passengers with a skin temperature of 38°C or higher. If that result shows in your case, at least one further temperature check will normally be carried out for confirmation purposes. Passengers with an elevated skin temperature will be referred to secondary assessment by a health professional, to establish whether this may indicate a COVID-19 infection, or follow alternative procedures in accordance with the agreed protocol of screening in that location.
  • Airports have been recommended to provide separate interview booths for investigation of suspected cases requiring further assessment. These measures should ensure confidentiality and be set up in a way that prevents potential transmission of the virus to individuals in the neighbouring booths.
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