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Passenger Health Safety - COVID-19

These FAQs cover the measures put in place for the health safety of air travel with respect to COVID-19.  They are presented in the same sequence as the EASA/ECDC guidelines:  at all times, before arriving at the departure airport, at the airport, on board the aircraft and at the arrival airport. The proposed questions and replies will be regularly evaluated and updated.

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What I need to care about: “At all times”

It is safe to take a flight again?

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What information is available for passengers regarding preventive measures?

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Do I have to wear a mask?

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Which masks are allowed?

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What is meant by a “medical face mask”?

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And what is meant by “Non-medical face mask”?

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When don’t I need to wear a face mask?

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Do we have to keep physical distance at the airport?

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I am travelling with children and/or an elderly person with breathing problems, do they have to wear a face mask?

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How long should I wear a face mask for?

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Will I be able to get new face masks at the airport?

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Where can I throw away a used face mask?

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Do I still have to cover my face if I sneeze?

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I did not have time to wash my hands, what should I do?

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If I am wearing gloves, do I need to disinfect them or throw them away?

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Can I take my sanitiser gel on-board?

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How will I know what preventive measures are being applied to my particular journey?

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What happens if I don’t follow the preventive measures in place?

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Can EU countries impose quarantine for passengers that arrive at their airports?

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I am planning my holidays, where can I find the travel restrictions that apply for various countries ?

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Are the preventive measures binding or just recommendations?

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What happens if the airline I fly with is not following the recommendations such as face masks for example? Can I cancel my booking and get my money back?

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Where can I find the list of airlines and airports applying the Protocol?

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What I need to take into account “Before arriving at the airport”

I am getting a lot of information about health assessment before my flight. Is this important?

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What happens if a symptomatic passenger is identified at the airport?

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I noticed that I have some symptoms, what should I do? Will I be reimbursed if I do not travel?

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Can I accompany my parents / friends / children/ partner to the terminal?

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I understand I am supposed to provide a statement saying that I am healthy. What does it looks like, how do I get it and who will issue me the statement of health? Do I need one for each member of my family?

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What are the consequences if I do not answer the questions truthfully?

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Considerations “at the departure airport”

How clean are the surfaces? Can I touch them?

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How are environments and surfaces at airports and on board cleaned and disinfected?

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What precautions will be taken to avoid contamination via air conditioning systems?

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Is the aircraft disinfected before boarding and after each flight?

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Will temperature screening be performed at airports?

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What happens if the temperature check shows that my body temperature is elevated?

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Will shops, playgrounds and smoking areas be open at the terminal?

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Are we still allowed to carry hand luggage on board the aircraft or do we have to check in all bags?

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Do I have to check in online or use the self-check in at the airport?

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The airline I fly with charges for checked-in bags. If you recommend that we should check-in all bags if possible, can they still charge for this?

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Are there any special luggage handling processes due to COVID-19?

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Can I take my sanitizing gel on board? Is it possible to exceed the 100 ml security limit?

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How does boarding work under the COVID-19 measures?

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I can’t judge how much extra time I should allow for checks and procedures, what is the recommendation?

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How to behave on board of the aircraft

Are there special procedures in place on board the aircraft to prevent spread of the virus?

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Will in-flight food and drink services be available?

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Will alcohol be served on board?

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What happens in case of emergency?

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Can I use the lavatories on board?

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How is air recirculated in the cabin and is it safe?

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What seating arrangements will be in place to ensure physical distancing?

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Can I still buy food and drinks on board?

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Can we still buy duty free items on-board?

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Can I move freely in the airplane?

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I forgot to take an additional mask and the one I am wearing is wet. What should I do?

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What happens if a passenger “misbehaves” or doesn’t want to follow the rules?

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What happens upon “arrival at the destination airport”

How will disembarkation work in the current situation?

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What should I do with any used face masks?

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What is a “Passenger locator card” (PLC) and what personal data does it contain?

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Do I have to undergo a temperature check (thermal screening) at the arrival airport? If I am in transit, do I have to repeat it?

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If I show symptoms upon arrival at my final destination, what will happen to me? Will I be sent back to the departure airport?

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Are there special procedures in place during baggage claim and customs?

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Can I be greeted by someone at the gate in the arrival airport?

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