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FAQ n.117058

What happens if the airline I fly with is not following the recommendations such as medical face masks for example? Can I cancel my booking and get my money back?

Answer

Passenger rights in this and any other circumstance are outside of EASA’s responsibilities. We advise you to consult the dedicated European Commission site 'Travel during the coronavirus pandemic', where you will find useful information regarding the current COVID-19 situation, including whom to contact if you are not satisfied with the answer/support you receive from your airline.

Last updated
17/06/2021

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