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GM3 ORO.GEN.200(a)(3) Management system
ED Decision 2014/017/R
SAFETY RISK ASSESSMENT — RISK REGISTER
The results of the assessment of the potential adverse consequences or outcome of each hazard may be recorded by the operator in a risk register, an example of which is provided below.
Hazard | Incident Sequence Description | Existing Controls | Outcome | Additional Mitigation required | Outcome | Actions and Owners | Monitoring and Review Requirements | |||||
No. | Description | Severity | Likelihood | Risk | Severity | Likelihood | Risk | |||||
GM4 ORO.GEN.200(a)(3) Management system
ED Decision 2017/007/R
COMPLEX ORGANISATIONS — SAFETY RISK MANAGEMENT — INTERFACES BETWEEN ORGANISATIONS
(a)Hazard identification and risk assessment start with an identification of all parties involved in the arrangement, including independent experts and non-approved organisations. It extends to the overall control structure, assessing, in particular, the following elements across all subcontract levels and all parties within such arrangements:
(1)coordination and interfaces between the different parties;
(2)applicable procedures;
(3)communication between all parties involved, including reporting and feedback channels;
(4)task allocation responsibilities and authorities; and
(5)qualifications and competency of key personnel.
(b)Safety risk management focuses on the following aspects:
(1)clear assignment of accountability and allocation of responsibilities;
(2)only one party is responsible for a specific aspect of the arrangement — no overlapping or conflicting responsibilities, in order to eliminate coordination errors;
(3)existence of clear reporting lines, both for occurrence reporting and progress reporting;
(4)possibility for staff to directly notify the operator of any hazard suggesting an obviously unacceptable safety risk as a result of the potential consequences of this hazard.
GM5 ORO.GEN.200(a)(3) Management system
ED Decision 2025/008/R
INTERFACES WITH GROUND HANDLING ORGANISATIONS AND AERODROME OPERATORS
When identifying aviation safety hazards posed by its activities, the operator could consider various interfaces with ground handling organisations and aerodrome operators and clarify the responsibilities of every party and function involved. Other stakeholders may be involved, depending on the contracted services.
Once the interfaces have been recognised, the operator could consider the critical nature of each interface, identify any hazards related to the interface and carry out joint hazard analyses and risk assessments.
While each organisation is responsible for identifying and managing hazards that affect it, operational safety benefits can be achieved through the enhancement of safety as a result of shared ownership of safety risks.
It is recommended that the aircraft operator uses the guidelines for establishing operational interfaces provided in the Manual on Ground Handling (ICAO Doc 10121), particularly Chapter 6 thereof.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
AMC1 ORO.GEN.200(a)(4) Management system
ED Decision 2014/017/R
TRAINING AND COMMUNICATION ON SAFETY
(a)Training
(1)All personnel should receive safety training as appropriate for their safety responsibilities.
(2)Adequate records of all safety training provided should be kept.
(b)Communication
(1)The operator should establish communication about safety matters that:
(i)ensures that all personnel are aware of the safety management activities as appropriate for their safety responsibilities;
(ii)conveys safety critical information, especially relating to assessed risks and analysed hazards;
(iii)explains why particular actions are taken; and
(iv)explains why safety procedures are introduced or changed.
(2)Regular meetings with personnel where information, actions and procedures are discussed may be used to communicate safety matters.
GM1 ORO.GEN.200(a)(4) Management system
ED Decision 2014/017/R
TRAINING AND COMMUNICATION ON SAFETY
The safety training programme may consist of self-instruction via the media (newsletters, flight safety magazines), classroom training, e-learning or similar training provided by training service providers.
AMC1 ORO.GEN.200(a)(5) Management system
ED Decision 2014/017/R
MANAGEMENT SYSTEM DOCUMENTATION — GENERAL
(a)The operator’s management system documentation should at least include the following information:
(1)a statement signed by the accountable manager to confirm that the operator will continuously work in accordance with the applicable requirements and the operator’s documentation, as required by this Annex;
(2)the operator's scope of activities;
(3)the titles and names of persons referred to in ORO.GEN.210(a) and (b);
(4)an operator chart showing the lines of responsibility between the persons referred to in ORO.GEN.210;
(5)a general description and location of the facilities referred to in ORO.GEN.215;
(6)procedures specifying how the operator ensures compliance with the applicable requirements;
(7)the amendment procedure for the operator’s management system documentation.
(b)The operator’s management system documentation may be included in a separate manual or in (one of) the manual(s), as required by the applicable subpart(s). A cross-reference should be included.
AMC2 ORO.GEN.200(a)(5) Management system
ED Decision 2014/017/R
COMPLEX OPERATORS — SAFETY MANAGEMENT MANUAL
(a)The safety management manual (SMM) should be the key instrument for communicating the approach to safety for the whole of the operator. The SMM should document all aspects of safety management, including the safety policy, objectives, procedures and individual safety responsibilities.
(b)The contents of the safety management manual should include all of the following:
(1)scope of the safety management system;
(2)safety policy and objectives;
(3)safety accountability of the accountable manager;
(4)safety responsibilities of key safety personnel;
(5)documentation control procedures;
(6)hazard identification and risk management schemes;
(7)safety action planning;
(8)safety performance monitoring;
(9)incident investigation and reporting;
(10)emergency response planning;
(11)management of change (including organisational changes with regard to safety responsibilities);
(12)safety promotion.
(c)The SMM may be contained in (one of) the manual(s) of the operator.
GM1 ORO.GEN.200(a)(5) Management system
ED Decision 2017/007/R
MANAGEMENT SYSTEM DOCUMENTATION — GENERAL
(a)It is not required to duplicate information in several manuals. The information may be contained in any of the operator manuals (e.g. operations manual), which may also be combined.
(b)The operator may also choose to document some of the information required to be documented in separate documents (e.g. procedures). In this case, it should ensure that manuals contain adequate references to any document kept separately. Any such documents are then to be considered an integral part of the operator’s management system documentation.
AMC1 ORO.GEN.200(a)(6) Management system
ED Decision 2025/020/R
COMPLIANCE MONITORING — GENERAL
(a)Compliance monitoring
The implementation and use of a compliance monitoring function should enable the operator to monitor compliance with the relevant requirements of this Annex and other applicable Annexes.
(1)The operator should specify the basic structure of the compliance monitoring function applicable to the activities conducted.
(2)The compliance monitoring function should be structured according to the size of the operator and the complexity of the activities to be monitored.
(b)Organisations should monitor compliance with the procedures they have designed to ensure safe activities. In doing so, they should as a minimum, and where appropriate, monitor compliance with the following:
(1)privileges of the operator;
(2)manuals, logs, and records;
(3)training standards;
(4)management system procedures and manuals;
[applicable until 31 December 2027 — ED Decision 2019/019/R]
(4)management system procedures and manuals, including procedures applicable to the flight data monitoring programme, when such a programme is required;
[applicable from 1 January 2028 — ED Decision 2025/020/R]
(5)activities of the organisation carried out under the supervision of the nominated persons in accordance with ORO.GEN.210(b); and
(6)any outsourced activities in accordance with ORO.GEN.205, for compliance with the contract.
(c)Organisational set up
(1)To ensure that the operator continues to meet the requirements of this Part and other applicable Parts, the accountable manager should designate a compliance monitoring manager. The role of the compliance monitoring manager is to ensure that the activities of the operator are monitored for compliance with the applicable regulatory requirements, and any additional requirements as established by the operator, and that these activities are carried out properly under the supervision of the relevant head of functional area.
(2)The compliance monitoring manager should be responsible for ensuring that the compliance monitoring programme is properly implemented, maintained and continually reviewed and improved.
(3)The compliance monitoring manager should:
(i)have direct access to the accountable manager;
(ii)not be one of the other persons referred to in ORO.GEN.210(b);
(iii)be able to demonstrate relevant knowledge, background and appropriate experience related to the activities of the operator, including knowledge and experience in compliance monitoring; and
(iv)have access to all parts of the operator, and as necessary, any contracted operator.
(4)In the case of a non-complex operator, this task may be exercised by the accountable manager provided he/she has demonstrated having the related competence as defined in (c)(3)(iii).
(5)In the case the same person acts as compliance monitoring manager and as safety manager, the accountable manager, with regards to his/her direct accountability for safety, should ensure that sufficient resources are allocated to both functions, taking into account the size of the operator and the nature and complexity of its activities.
(6)The independence of the compliance monitoring function should be established by ensuring that audits and inspections are carried out by personnel not responsible for the function, procedure or products being audited.
(7)If more than one person is designated for the compliance monitoring function, the accountable manager should identify the person who acts as the unique focal point (i.e. the 'compliance monitoring manager').
(d)Compliance monitoring documentation
(1)Relevant documentation should include the relevant part(s) of the operator’s management system documentation.
(2)In addition, relevant documentation should also include the following:
(i)terminology;
(ii)specified activity standards;
(iii)a description of the operator;
(iv)the allocation of duties and responsibilities;
(v)procedures to ensure regulatory compliance;
(vi)the compliance monitoring programme, reflecting:
(A)schedule of the monitoring programme;
(B)audit procedures including an audit plan that is implemented, maintained, and continually reviewed and improved;
(C)reporting procedures;
(D)follow-up and corrective action procedures; and
(E)recording system.
(vii)the training syllabus referred to in (e)(2);
(viii)document control.
(e)Training
(1)Correct and thorough training is essential to optimise compliance in every operator. In order to achieve significant outcome of such training, the operator should ensure that all personnel understand the objectives as laid down in the operator’s management system documentation.
(2)Those responsible for managing the compliance monitoring function should receive training on this task. Such training should cover the requirements of compliance monitoring, manuals and procedures related to the task, audit techniques, reporting and recording.
(3)Time should be provided to train all personnel involved in compliance management and for briefing the remainder of the personnel.
(4)The allocation of time and resources should be governed by the volume and complexity of the activities concerned.
GM1 ORO.GEN.200(a)(6) Management system
ED Decision 2014/017/R
COMPLIANCE MONITORING — GENERAL
(a)The organisational set-up of the compliance monitoring function should reflect the size of the operator and the nature and complexity of its activities. The compliance monitoring manager may perform all audits and inspections himself/herself or appoint one or more auditors by choosing personnel having the related competence as defined in AMC1 ORO.GEN.200(a)(6) point (c)(3)(iii), either from, within or outside the operator.
(b)Regardless of the option chosen it must be ensured that the independence of the audit function is not affected, in particular in cases where those performing the audit or inspection are also responsible for other functions for the operator.
(c)In case external personnel are used to perform compliance audits or inspections:
(1)any such audits or inspections are performed under the responsibility of the compliance monitoring manager; and
(2)the operator remains responsible to ensure that the external personnel has relevant knowledge, background and experience as appropriate to the activities being audited or inspected; including knowledge and experience in compliance monitoring.
(d)The operator retains the ultimate responsibility for the effectiveness of the compliance monitoring function, in particular for the effective implementation and follow-up of all corrective actions.
GM2 ORO.GEN.200(a)(6) Management system
ED Decision 2014/017/R
COMPLEX OPERATORS — COMPLIANCE MONITORING PROGRAMME
(a)Typical subject areas for compliance monitoring audits and inspections for operators should be, as applicable:
(1)actual flight operations;
(2)ground de-icing/anti-icing;
(3)flight support services;
(4)load control;
(5)technical standards.
(b)Operators should monitor compliance with the operational procedures they have designed to ensure safe operations, airworthy aircraft and the serviceability of both operational and safety equipment. In doing so, they should, where appropriate, additionally monitor the following:
(1)operational procedures;
(2)flight safety procedures;
(3)operational control and supervision;
(4)aircraft performance;
(5)all weather operations;
(6)communications and navigational equipment and practices;
(7)mass, balance and aircraft loading;
(8)instruments and safety equipment;
(9)ground operations;
(10)flight and duty time limitations, rest requirements, and scheduling;
(11)aircraft maintenance/operations interface;
(12)use of the MEL;
(13)flight crew;
(14)cabin crew;
(15)dangerous goods;
(16)security.
GM3 ORO.GEN.200(a)(6) Management system
ED Decision 2014/017/R
NON-COMPLEX OPERATORS — COMPLIANCE MONITORING
(a)Compliance monitoring audits and inspections may be documented on a ‘Compliance Monitoring Checklist’, and any findings recorded in a ‘Non-compliance Report’. The following documents may be used for this purpose.
COMPLIANCE MONITORING CHECKLIST Year: | |||
Subject | Date checked | Checked by | Comments/Non-compliance Report No. |
Flight Operations | |||
Aircraft checklists checked for accuracy and validity | |||
Minimum five flight plans checked and verified for proper and correct information | |||
Flight planning facilities checked for updated manuals, documents and access to relevant flight information | |||
Incident reports evaluated and reported to the appropriate competent authority | |||
Ground Handling | |||
Contracts with ground handling organisations established and valid, if applicable | |||
Instructions regarding fuelling and de-icing issued, if applicable | |||
Instructions regarding dangerous goods issued and known by all relevant personnel, if applicable | |||
Mass & Balance | |||
Min. five load sheets checked and verified for proper and correct information, if applicable | |||
Aircraft fleet checked for valid weight check, if applicable | |||
Minimum one check per aircraft of correct loading and distribution, if applicable | |||
Training | |||
Training records updated and accurate | |||
All pilot licenses checked for currency, correct ratings and valid medical check | |||
All pilots received recurrent training | |||
Training facilities & Instructors approved | |||
All pilots received daily inspection (DI) training | |||
Documentation | |||
All issues of operations manual (OM) checked for correct amendment status | |||
AOC checked for validity and appropriate operations specifications, if applicable | |||
Aviation requirements applicable and updated | |||
Crew flight and duty time record updated, if applicable | |||
Flight documents record checked and updated | |||
Compliance monitoring records checked and updated | |||
— NON-COMPLIANCE REPORT — No: | ||||
To Compliance Monitoring Manager | Reported by: | Date: | ||
Category Flight Operations Ground Handling Mass & Balance Training Documentation Other | ||||
Description: | Reference: | |||
Level of finding: | ||||
Root-cause of non-compliance: | ||||
Suggested correction: | ||||
Compliance Monitoring Manager: Corrective action required Corrective action not required | ||||
Responsible Person: | Time limitation: | |||
Corrective action: | Reference: | |||
Signature Responsible Person: | Date: | |||
Compliance Monitoring Manager Correction and corrective action verified Report Closed | ||||
Signature Compliance Monitoring Manager: | Date: | |||
GM4 ORO.GEN.200(a)(6) Management system
ED Decision 2014/017/R
AUDIT AND INSPECTION
(a)‘Audit’ means a systematic, independent and documented process for obtaining evidence and evaluating it objectively to determine the extent to which requirements are complied with.
(b)‘Inspection’ means an independent documented conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging, in order to verify compliance with applicable requirements.
AMC1 ORO.GEN.200(b) Management system
ED Decision 2017/004/R
SIZE, NATURE AND COMPLEXITY OF THE ACTIVITY
(a)An operator should be considered as complex when it has a workforce of more than 20 full time equivalents (FTEs) involved in the activity subject to Regulation (EC) No 216/200857 and its Implementing Rules.
(b)Operators with up to 20 FTEs involved in the activity subject to Regulation (EC) No 216/200858 and its Implementing Rules may also be considered complex based on an assessment of the following factors:
(1)in terms of complexity, the extent and scope of contracted activities subject to the approval;
(2)in terms of risk criteria, the extent of the following:
(i)operations requiring a specific approval;
(ii)high-risk commercial specialised operations;
(iii)operations with different types of aircraft used; and
(iv)operations in challenging environment (offshore, mountainous area, etc.).
ORO.GEN.200A Information security management system
Regulation (EU) 2023/203
In addition to the management system referred to in point ORO.GEN.200, the operator shall establish, implement and maintain an information security management system in accordance with Implementing Regulation (EU) 2023/203 in order to ensure the proper management of information security risks which may have an impact on aviation safety.
ORO.GEN.205 Contracted activities
Regulation (EU) 2019/1384
(a)When contracting or purchasing any services or products as a part of its activities, the operator shall ensure all of the following:
(1)that the contracted or purchased services or products comply with the applicable requirements;
(2)that any aviation safety hazards associated with contracted or purchased services or products are considered by the operator's management system.
(b)When the certified operator or the SPO authorisation holder contracts any part of its activity to an organisation that is not itself certified or authorised in accordance with this Part to carry out such activity, the contracted organisation shall work under the approval of the operator. The contracting organisation shall ensure that the competent authority is given access to the contracted organisation, to determine continued compliance with the applicable requirements.
AMC1 ORO.GEN.205 Contracted activities
ED Decision 2025/008/R
RESPONSIBILITY WHEN CONTRACTING ACTIVITIES
(a)The operator may decide to contract certain activities to external organisations.
(b)A written agreement should exist between the operator and the contracted organisation clearly defining the contracted activities and the applicable requirements.
[applicable until 26 March 2028 — ED Decision 2014/017/R]
(b)A written agreement should exist between the operator and the contracted organisation clearly defining the contracted activities, accountability for safety and authority, and the applicable requirements. In the case of ad hoc operations carried out without a prior ground handling agreement, ground handling services may be provided at short notice by the operator or the commander/pilot-in-command.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
(c)The contracted safety-related activities relevant to the agreement should be included in the operator's safety management and compliance monitoring programmes.
(d)The operator should ensure that the contracted organisation has the necessary authorisation or approval when required, and commands the resources and competence to undertake the task.
[applicable until 26 March 2028 — ED Decision 2014/017/R]
(d)The operator should ensure that the contracted organisation has the necessary authorisation or approval when required, or that a ground handling organisation contracted to provide services at an EU aerodrome within the scope of Regulation (EU) 2018/1139 operates under a declaration, and commands the resources and competence to undertake the activities.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
AMC2 ORO.GEN.205 Contracted activities
ED Decision 2019/019/R
THIRD-PARTY PROVIDERS
(a)The initial audit and/or the continuous monitoring of contracted organisations may be performed by a third-party provider on behalf of the operator when it is demonstrated that:
(1)a documented arrangement has been established with the third-party provider;
(2)the audit standards applied by the third-party provider address the scope of this Regulation in sufficient detail;
(3)the third-party provider uses an evaluation system, designed to assess the operational, management and control systems of the contracted organisation;
(4)the independence of the third-party provider, its evaluation system as well as the impartiality of the auditors is ensured;
(5)the auditors are appropriately qualified and have sufficient knowledge, experience and training, including on-the-job training, to perform their allocated tasks;
(6)audits are performed on-site;
(7)access to the relevant data and facilities is granted to the level of detail necessary to verify compliance with the applicable requirements;
(8)access to the full audit report is granted;
(9)procedures have been established for monitoring continuous compliance of the contracted organisation with the applicable requirements; and
(10)procedures have been established to notify the contracted organisation of any non-compliance with the applicable requirements, the corrective actions to be taken, the follow-up of these corrective actions, and closure of findings.
(b)The use of a third-party provider for the initial audit or the monitoring of continuous compliance of the contracted organisation does not exempt the operator from its responsibility under the applicable requirements.
(c)The operator should maintain a list of the contracted organisations monitored by the third-party provider. This list and the full audit report prepared by the third-party provider should be made available to the competent authority upon request.
AMC3 ORO.GEN.205 Contracted activities
ED Decision 2025/008/R
GROUND HANDLING SERVICES
When contracting a ground handling organisation that has declared its activities in accordance with Commission Delegated Regulation (EU) 2025/20, the operator should adopt a risk-based approach to comply with the requirements of point ORO.GEN.205.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
GM1 ORO.GEN.205 Contracted activities
ED Decision 2025/008/R
CONTRACTING — GENERAL
(a)Operators may decide to contract certain activities to external organisations for the provision of services related to areas such as:
(1)ground de-icing/anti-icing;
(2)ground handling;
(3)flight support (including performance calculations, flight planning, navigation database and dispatch);
(4)training; and
(5)manual preparation.
(b)Contracted activities include all activities within the operator’s scope of approval that are performed by another organisation either itself certified or authorised to carry out such activity or if not certified or authorised, working under the operator’s approval.
(c)The ultimate responsibility for the product or service provided by external organisations should always remain with the operator.
[applicable until 26 March 2028 — ED Decision 2014/017/R]
(a)Operators may decide to contract certain activities to external organisations for the provision of services related to areas such as:
(1)ground handling, including but not limited to ground de-/anti-icing, fuelling, toilet and potable water services, aircraft cleaning and catering;
(2)flight support (including performance calculations, flight planning, navigation database and dispatch);
(3)training; and
(4)manual preparation.
(b)Contracted activities include all activities within the operator’s scope of approval that are performed by another organisation either itself certified, authorised or covered by a declaration to carry out such activity or, if not certified, authorised or declaring its activity, working under the operator’s approval.
(c)The ultimate responsibility for the product or service provided by external organisations always remains with the operator.
(d)Without affecting point (c), a ground handling organisation providing services to an operator is not exonerated from its own accountability and responsibility for the safe provision of ground handling services in compliance with the requirements of Commission Delegated Regulation (EU) 2025/20.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
GM2 ORO.GEN.205 Contracted activities
ED Decision 2025/008/R
RESPONSIBILITY WHEN CONTRACTING ACTIVITIES
(a)Regardless of the approval status of the contracted organisation, the contracting operator is responsible for ensuring that all contracted activities are subject to hazard identification and risk management, as required by ORO.GEN.200(a)(3), and to compliance monitoring, as required by ORO.GEN.200(a)(6).
(b)When the contracted organisation is itself certified or authorised to carry out the contracted activities, the operator’s compliance monitoring should at least check that the approval effectively covers the contracted activities and that it is still valid.
[applicable until 26 March 2028 — ED Decision 2014/017/R]
(a)Regardless of the approval status of the contracted organisation, the contracting operator is responsible for ensuring that all contracted activities are subject to hazard identification and risk management, as required by point ORO.GEN.200(a)(3), and to compliance monitoring, as required by point ORO.GEN.200(a)(6).
(b)When the contracted organisation is itself certified or authorised to carry out the contracted activities, the operator’s compliance monitoring should at least check that the approval of the operator referred to in point ORO.GEN.205(b) effectively covers the contracted activities and that it is still valid.
(c)The risk-based approach of the operator regarding compliance monitoring of ground handling services provided by a third-party ground handling organisation referred to in AMC3 ORO.GEN.205 means that the scope and frequency of monitoring activities can be reduced and can focus on safety and operational issues, and the review of relevant reported occurrences and performance. The operator can take into account the results of the following verification methods:
(1)oversight performed by the competent authority of the ground handling organisation in accordance with Commission Implementing Regulation (EU) 2025/23,
(2)industry audit programmes performed by other third parties on behalf of the operator,
(3)industry audit programmes performed by the aerodrome operator,
(4)industry audits performed by independent third parties for the purpose of the ground handling organisation’s compliance monitoring process,
(5)continued monitoring carried out by representatives of the operator at the aerodrome, as applicable.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
ORO.GEN.210 Personnel requirements
Regulation (EU) No 965/2012
(a)The operator shall appoint an accountable manager, who has the authority for ensuring that all activities can be financed and carried out in accordance with the applicable requirements. The accountable manager shall be responsible for establishing and maintaining an effective management system.
(b)A person or group of persons shall be nominated by the operator, with the responsibility of ensuring that the operator remains in compliance with the applicable requirements. Such person(s) shall be ultimately responsible to the accountable manager.
(c)The operator shall have sufficient qualified personnel for the planned tasks and activities to be performed in accordance with the applicable requirements.
(d)The operator shall maintain appropriate experience, qualification and training records to show compliance with point (c).
(e)The operator shall ensure that all personnel are aware of the rules and procedures relevant to the exercise of their duties.
AMC1 ORO.GEN.210(a) Application for an air operator certificate
ED Decision 2017/007/R
INFORMATION ON THE ACCOUNTABLE MANAGER
As part of being granted an air operator certificate (AOC), the operator should provide the competent authority with the following detailed information regarding the accountable manager:
(a)name of the accountable manager;
(b)position within the organisation;
(c)information on means to ensure that all activities can be financed and carried out;
(d)qualification relevant to the position; and
(e)work experience relevant to the position.
GM1 ORO.GEN.210(a) Personnel requirements
ED Decision 2017/007/R
FUNCTION OF THE ACCOUNTABLE MANAGER
(a)The accountable manager should have the overall responsibility for running the organisation.
(b)When the accountable manager is not the chief executive officer, the competent authority should be assured that the accountable manager has direct access to the chief executive officer and has the necessary air operations funding allocation.
ORO.GEN.215 Facility requirements
Regulation (EU) No 965/2012
The operator shall have facilities allowing the performance and management of all planned tasks and activities in accordance with the applicable requirements.
ORO.GEN.220 Record-keeping
Regulation (EU) No 965/2012
(a)The operator shall establish a system of record-keeping that allows adequate storage and reliable traceability of all activities developed, covering in particular all the elements indicated in ORO.GEN.200.
(b)The format of the records shall be specified in the operator’s procedures.
(c)Records shall be stored in a manner that ensures protection from damage, alteration and theft.
AMC1 ORO.GEN.220(b) Record-keeping
ED Decision 2014/017/R
GENERAL
(a)The record-keeping system should ensure that all records are accessible whenever needed within a reasonable time. These records should be organised in a way that ensures traceability and retrievability throughout the required retention period.
(b)Records should be kept in paper form or in electronic format or a combination of both. Records stored on microfilm or optical disc format are also acceptable. The records should remain legible throughout the required retention period. The retention period starts when the record has been created or last amended.
(c)Paper systems should use robust material which can withstand normal handling and filing. Computer systems should have at least one backup system which should be updated within 24 hours of any new entry. Computer systems should include safeguards against the ability of unauthorised personnel to alter the data.
(d)All computer hardware used to ensure data backup should be stored in a different location from that containing the working data and in an environment that ensures they remain in good condition. When hardware or software changes take place, special care should be taken that all necessary data continues to be accessible at least through the full period specified in the relevant subpart. In the absence of such indication, all records should be kept for a minimum period of 5 years.
GM1 ORO.GEN.220(b) Record-keeping
ED Decision 2014/017/R
RECORDS
Microfilming or optical storage of records may be carried out at any time. The records should be as legible as the original record and remain so for the required retention period.
SECTION 3 – Additional organisational requirements
ORO.GEN.310 Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
Regulation (EU) 2024/1111
(a)An aeroplane or a helicopter listed on an operator’s AOC may remain on the AOC if it is operated in any of the following situations:
(1)by the AOC holder itself, for specialised operations in accordance with Annex VIII (Part-SPO);
(2)by other operators, for non-commercial operations with motor-powered aircraft or for specialised operations conducted in accordance with Annex VI (Part-NCC), Annex VII (Part-NCO) or Annex VIII (Part-SPO), provided that the aircraft is used for a continuous period not exceeding 30 days.
(b)When an aeroplane or a helicopter is used in accordance with point (a)(2), the AOC holder that provides the aeroplane or helicopter and the operator that uses the aeroplane or helicopter shall establish a procedure:
(1)clearly identifying which operator is responsible for the operational control of each flight, and to describe how the operational control is transferred between them;
(2)describing the handover procedure of the aeroplane or helicopter upon its return to the AOC holder.
That procedure shall be included in the operations manual of each operator or in a contract concluded between the AOC holder and the operator that uses the aeroplane or the helicopter in accordance with point (a)(2). The AOC holder shall establish a template for such a contract. Point ORO.GEN.220 shall apply to those contracts.
The AOC holder and the operator that uses the aeroplane or the helicopter in accordance with point (a)(2) shall ensure that the procedure is communicated to the relevant personnel.
(c)The AOC holder shall submit to the competent authority the procedure referred to in point (b) for prior approval. The AOC holder shall agree with the competent authority on the means and on the frequency of providing it with information about transfers of operational control in accordance with point ORO.GEN.130(c).
(d)The continuing airworthiness of the aeroplane or the helicopter used in accordance with point (a) shall be managed by the organisation responsible for the continuing airworthiness of the aeroplane or helicopter included in the AOC, in accordance with Regulation (EU) No 1321/2014.
(e)The AOC holder that provides the aeroplane or the helicopter in accordance with point (a) shall:
(1)indicate in its operations manual the registration marks of the aeroplane or helicopter provided, and the type of operations conducted with that aeroplane or helicopter;
(2)remain informed at all times and keep record of each operator that holds the operational control of the aeroplane or helicopter at any given moment until the aeroplane or helicopter is returned to the AOC holder;
(3)ensure that the hazard identification, risk assessment and mitigation measures it has put in place address all the operations conducted with that aeroplane or helicopter.
(f)For operations conducted under Annex VI (Part-NCC) and Annex VIII (Part-SPO), the operator that uses the aeroplane or the helicopter in accordance with point (a) shall ensure all the following:
(1)that every flight conducted under its operational control is recorded in the aeroplane’s or helicopter’s technical log system;
(2)that no changes are made to the aeroplane’s or helicopter’s systems or its configuration;
(3)that any defect or technical malfunction occurring while the aeroplane or helicopter is under its operational control is reported to the organisation referred to in point (d);
(4)that the AOC holder receives a copy of any occurrence report related to the flights conducted with the aeroplane or helicopter, completed in accordance with Regulation (EU) No 376/2014 and Implementing Regulation (EU) 2015/101859.
GM1 ORO.GEN.310 Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
ED Decision 2025/010/R
EXAMPLES OF POSSIBLE SCENARIOS FOR THE USE OF AEROPLANES OR HELICOPTERS LISTED ON AN AOC
Aeroplanes and helicopters are referred to here as ‘aircraft’.
‘Aircraft listed on an AOC’ means any aircraft included in the AOC certification process, to which the privileges of the AOC apply. The registration marks of these aircraft are indicated either in the operations specifications form or in the operations manual of the AOC holder.
The following examples provide possible scenarios with organisations and operators to which this rule applies:
(a)The same AOC holder providing the aircraft, using the aircraft either:
(1)as a declared operator for SPO (commercial or non-commercial, including high-risk SPO) in accordance with Part-ORO and Part-SPO for operations with complex motor-powered aircraft. In such a case, the provisions of Part-SPO and Part-ORO apply. This implies that the operator submits a declaration for its SPO activities and applies for an authorisation if it performs high-risk SPO; or
(2)as a training organisation (approved training organisation (ATO) or declared training organisation (DTO)) for operations performed in accordance with Part-NCC or Part-NCO.
(b)Another AOC holder:
(1)as a declared operator, using complex motor-powered aircraft for NCC operations in accordance with Part-ORO and Part-NCC or for SPO activities (commercial or non-commercial), including high-risk SPO in accordance with Part-ORO and Part-SPO;
(2)as a training organisation (ATO or DTO), using the aircraft for operations performed in accordance with Part-NCC or Part-NCO; or
(3)using other than complex motor-powered aircraft for NCO operations.
(c)An NCC operator or a SPO operator, for operations performed in accordance with Part-ORO and Part-NCC or in accordance with Part-ORO and Part-SPO (commercial or non-commercial), including high-risk SPO.
(d)An NCO operator or a SPO operator conducting non-commercial operations with other than complex motor-powered aircraft in accordance with Part-NCO.
(e)A training organisation (ATO or DTO), commercial or non-commercial, conducting operations in accordance with Part-NCC or Part-NCO.
GM2 ORO.GEN.310 Use of aircraft listed on an AOC for non-commercial operations and specialised operations
ED Decision 2019/019/R
SPECIFIC APPROVALS
(a)Specific approvals (SPA) of the AOC holder using its aircraft for non-commercial operations and specialised operations
(1)When the AOC holder performs operations in accordance with Part-NCC or Part-NCO, the SPA granted for the AOC extend over these operations, as in such cases the provisions of ORO.AOC.125 apply.
(2)When the AOC holder performs operations in accordance with Part-SPO, as a declared operator, either:
(i)the SPA applicable to its SPO activities for the same aircraft are already granted within its AOC. In this case, the operator does not need to apply for them again; or
(ii)the SPA applicable to its SPO activities for the same aircraft are partially different from the SPA already granted within its AOC. In this case, the specific approval will cover all the different aspects involved in SPO operation or training of relevant personnel; or
(iii)the SPA are not granted within its AOC. In this case, the operator applies for the relevant SPA to its competent authority, in accordance with Part-SPA. This means that all the elements required for a SPA will be provided to the competent authority: evidence of the relevant airworthiness approval, specific equipment approval, operational procedures, and training programme specific for each of the SPA applied for.
(b)SPA of any other operator, regardless of whether it also holds an AOC, using the aircraft as a declared operator or as a(n) ATO/DTO
The declared operator performing NCC operations or SPO or the ATO/DTO has to comply with Part-SPA and apply for the SPA required for the type of operation it intends to conduct with that aircraft.
MINIMUM EQUIPMENT LIST (MEL)
The operator that uses the aircraft listed on the AOC of another operator is still responsible for obtaining the approval of the MEL for its own operations, to cover all the aircraft that it operates.
GM1 ORO.GEN.310(a)(2) Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
ED Decision 2025/010/R
EXCEEDING 30 DAYS OF CONTINUOUS OPERATION
Aeroplanes and helicopters are referred to here as ‘aircraft’.
When the other operator uses or intends to use the aircraft without returning it to the AOC holder for a duration that exceeds 30 days, then the provisions of ORO.GEN.310 no longer apply; instead, the provisions of ORO.AOC.110 apply and the AOC holder has to remove that aircraft from its AOC.
AMC1 ORO.GEN.310(b);(e) Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
ED Decision 2025/010/R
RESPONSIBILITIES OF THE AOC HOLDER
Aeroplanes and helicopters are referred to here as ‘aircraft’.
(a)The AOC holder providing the aircraft should include the following information in the respective parts of its operations manual:
(1)how the relevant personnel are informed about which of the operators is responsible for the operational control of each flight;
(2)when possible, which of the aircraft are used by the AOC holder itself, when conducting operations as a different operator (SPO operator, ATO or DTO), or by other operators;
(3)when possible, the name of the other operators using the aircraft for operations performed in accordance with ORO.GEN.310;
(4)when possible, the frequency with which the aircraft is used by the other operators;
(5)the means of instructing the relevant personnel on the continuing airworthiness procedure covering the use of the aircraft by other operators; and
(6)a customised list of occurrences that the other operators have to report to the AOC holder when using the aircraft in accordance with ORO.GEN.310. This list may be adjusted to fit the aircraft used by the other operators, as well as the type of operation for which it is used. The AOC holder should communicate this list to the other operators.
(b)The AOC holder should ensure that the operations specifications form of the respective aircraft is not carried on board when that aircraft is used by other operators for their NCC, NCO or SPO operations.
GM1 ORO.GEN.310(d) Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
ED Decision 2025/010/R
CONTINUING AIRWORTHINESS MANAGEMENT
Aeroplanes and helicopters are referred to here as ‘aircraft’.
In accordance with Annex I (Part-M) and Annex Vb (Part-ML) to Regulation (EU) No 1321/2014, the management of the continuing airworthiness of the aircraft by the continuing airworthiness management organisation (CAMO) or the combined airworthiness organisation (CAO) of the AOC holder means that the other operator has established a written contract as per Appendix I to Part-M or Appendix I to Part-ML with this CAMO or CAO.
AMC1 ORO.GEN.310(b);(d);(f) Use of aeroplanes or helicopters listed on an AOC for non-commercial operations and specialised operations
ED Decision 2025/010/R
RESPONSIBILITIES OF THE OTHER OPERATOR
Aeroplanes and helicopters are referred to here as ‘aircraft’.
The other operator using the aircraft listed on an AOC for operations under ORO.GEN.310 should include the following elements in its procedure:
(a)a description of the way in which the shifting of operational control is communicated, including how, when and to whom the information is communicated;
(b)a description of the specific responsibilities resulting from having the operational control of the flight performed with the aircraft listed on the AOC;
(c)a description of the means to ensure that the relevant personnel are instructed to:
(1)contact the organisation responsible for the management of continuing airworthiness of the aircraft of the AOC holder (CAMO or CAO) for any defect or technical malfunction which occurs before or during the operation.
The information about any defect or malfunction should be transmitted to the CAMO or CAO of the AOC holder before the aircraft is used for the next flight. The same information should be confirmed by the entries in the aircraft technical log system; and
(2)report any occurrence in accordance with the applicable rules and the internal procedures; and
(d)a customised list of occurrences, as developed by the AOC holder, which the other operator should use when informing the AOC holder of any safety-relevant issue or event that occurred while the aircraft was under its operational control.
ORO.GEN.315 Operational procedures for ground handling
Regulation (EU) 2025/24
(a)The operator shall ensure that the ground handling services for its aircraft, passengers, mail and cargo are provided either as self-handling performed by its own personnel or as contracted services to a third-party ground handling organisation, or a combination of both.
(b)The operator shall ensure that the third-party ground handling organisation provides services in accordance with the operator’s instructions and procedures.
(c)When contracting ground handling services listed in Article 2(2) of Delegated Regulation (EU) 2025/20 to an organisation operating under the terms of a declaration in accordance with that Regulation, the operator may use the operational procedures of the contracted organisation in any of the following cases:
(1)the operator agrees that the ground handling organisation applies its own operational procedures for the provision of ground handling services, in accordance with point GH.OPS.005(b) of Delegated Regulation (EU) 2025/20. This shall be documented;
(2)the ground handling organisation providing the services has declared its capability to discharge the responsibilities associated with the services provided and that declaration is valid;
(3)the operator cannot provide its own procedures and instructions to the ground handling organisation.
(d)When the operator ensures ground supervision with its own personnel as self-handling or contracts this activity to a third-party service provider, it shall ensure that the ground supervision function complies with point ORO.GEN.110 and that the operator includes the following elements in its operations manual:
(1)a description of the activities included within the scope of ground supervision and any necessary procedures;
(2)the responsibilities associated with this function;
(3)the training programme for this function, with an emphasis on safety training when this function has safety-related tasks.
[applicable from 27 March 2028 — Regulation (EU) 2025/24]
GM1 ORO.GEN.315 Operational procedures for ground handling
ED Decision 2025/008/R
ADDITIONAL GUIDANCE
Additional guidance on ground handling operational procedures can be found in the EASA Decision containing the AMC and GM to Commission Delegated Regulation (EU) 2025/20 and in Appendix A to ICAO Doc 10121, Manual on Ground Handling.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
AMC1 ORO.GEN.315(b) Operational procedures for ground handling
ED Decision 2025/008/R
INFORMATION ON THE TRANSPORT OF PASSENGERS WITH REDUCED MOBILITY AND THEIR MOBILITY DEVICES
For the ground handling of passengers with reduced mobility and their mobility devices, the operator should do the following:
(a)publish applicable restrictions on the carriage of mobility devices, including electrical ones;
(b)provide means to receive information from passengers, either directly or indirectly, about any requirements for passenger assistance, including on the transport of their mobility device and the type of device;
(c)establish procedures to address the following risk areas:
(1)communication of safety-relevant information related to the transport of passengers requiring assistance and their mobility devices to the contracted ground handling organisations at the aerodrome, to facilitate the packing and loading of the mobility device for safe transport, as applicable, in accordance with the ICAO Technical Instructions;
(2)aircraft mass and balance and any loading limitations that apply;
(d)use appropriate masses for the mobility devices when preparing the mass and balance and load control documentation and comply with load-spreading requirements;
(e)include instructions in its operations manual, as applicable, for passenger acceptance, load control, boarding and disembarkation, and aircraft loading.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
AMC1 ORO.GEN.315(b);(c) Operational procedures for ground handling
ED Decision 2025/008/R
INSTRUCTIONS AND PROCEDURES FOR GROUND HANDLING SERVICES
When contracting ground handling services to a third-party ground handling organisation, the operator should ensure either of the following:
(a)The operator provides ground handling instructions and procedures to the ground handling organisation. If both the operator and the ground handling organisation apply the same industry standards or good practices, the operator should:
(1)aim at reducing the differences between its own GH operating procedures and those industry standards and good practices by conducting a safety risk assessment of those differences. The purpose of such an assessment is to evaluate whether those differences provide a higher level of safety than those industry standards or best practices;
(2)specify any safety-related exceptions or deviations from the industry standards and good practices in the instructions and procedures.
(b)When the operator is unable to provide its own instructions and procedures to the ground handling organisation:
(1)at aerodromes in the scope of Regulation (EU) 2018/1139, the ground handling organisation provides those services in accordance with Regulation (EU) 2025/20;
(2)at aerodromes outside the scope of Regulation (EU) 2018/1139, the ground handling organisation provides those services in accordance with the relevant industry standards and good practices, as agreed with the operator.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
GM1 ORO.GEN.315(c)(3) Operational procedures for ground handling
ED Decision 2025/008/R
USE OF OPERATIONAL PROCEDURES OF THE GROUND HANDLING ORGANISATION
The following are non-exhaustive examples of cases in which the operator is unable to provide its operational procedures for ground handling to the ground handling organisation, while still being compliant with the requirements of Commission Implementing Regulation (EU) 2025/24 amending Commission Regulation (EU) No 965/2012:
(a)when the operator is an NCO operator, as it is not mandatory for NCO operators to have operational procedures for ground handling;
(b)when landing takes place at an alternate aerodrome, where the ground handling service provider does not have the operator’s operational procedures for the provision of ground handling services;
(c)when an emergency landing takes place at any aerodrome that is not included among the operator’s regular or alternate aerodromes of operation;
(d)when there is a change in the operational flight plan during flight, as may often be the case for non-commercial operators.
[applicable from 27 March 2028 — ED Decision 2025/008/R]
SUBPART AOC: AIR OPERATOR CERTIFICATION
ORO.AOC.100 Application for an air operator certificate (AOC)
Regulation (EU) 2024/1111
(a)Without prejudice to Regulation (EC) No 1008/2008 of the European Parliament and of the Council60, prior to commencing CAT operations with aeroplanes or helicopters or IAM operations with VCA, the operator shall apply for and obtain an AOC issued by the competent authority.
(b)The operator shall provide the following information to the competent authority:
(1)the official name and business name, address and mailing address of the applicant;
(2)a description of the proposed operation, including the type(s) and number of aircraft to be operated;
(3)a description of the management system, including organisational structure;
(4)the name of the accountable manager;
(5)the names of the nominated persons as required under point ORO.AOC.135(a), together with their qualifications and experience;
(6)a copy of the operations manual as required under point ORO.MLR.100;
(7)a statement that all the documentation submitted to the competent authority has been verified by the applicant and found to comply with the applicable requirements.
(c)Applicants shall demonstrate to the competent authority that:
(1)the CAT operations with aeroplanes and helicopters comply with the essential requirements of Annex V to Regulation (EU) 2018/1139, this Annex (Part-ORO), Annex IV (Part-CAT) and Annex V (Part-SPA) to this Regulation, and Annex I (Part-26) to Regulation (EU) 2015/64061;
(1a)for IAM operations with VCA, they comply with the essential requirements of Annex V to Regulation (EU) 2018/1139, this Annex III (Part-ORO), Annex V (Part-SPA) and Annex IX (Part-IAM) to this Regulation, and with Annex I (Part-26) to Regulation (EU) 2015/640;
(2)all aircraft operated have been issued with a certificate of airworthiness (CofA) in accordance with Regulation (EU) No 748/2012 or are dry-leased in accordance with point ORO.AOC.110(d); and
(3)their organisation and management is suitable and properly matched to the scale and scope of the intended operation.
AMC1 ORO.AOC.100 Application for an AOC
ED Decision 2014/017/R
APPLICATION TIME FRAMES
The application for the initial issue of an AOC should be submitted at least 90 days before the intended start date of operation. The operations manual may be submitted later, but in any case not later than 60 days before the intended start date of operation.
AMC1 ORO.AOC.100(a) Application for an air operator certificate
ED Decision 2025/010/R
OPERATOR SECURITY PROGRAMME
In accordance with Regulation (EC) No 300/2008, as part of granting the AOC, the operator should provide the competent authority with the operator’s security programme, including security training. The security programme should be adapted to the type and area of operation, as well as to the aircraft operated.
GM1 ORO.AOC.100(c) Application for an air operator certificate
ED Decision 2017/007/R
MEANING OF CERTIFICATE OF AIRWORTHINESS
A certificate of airworthiness means either a certificate of airworthiness issued in accordance with Part-21.B.326 or a restricted certificate of airworthiness issued in accordance with Part-21.B.327.
ORO.AOC.105 Operations specifications and privileges of an AOC holder
Regulation (EU) No 965/2012
The privileges of the operator, including those granted in accordance with Annex V (Part-SPA), shall be specified in the operations specifications of the certificate.
ORO.AOC.110 Leasing agreement
Regulation (EU) 2019/1384
Any lease-in
(a)Without prejudice to Regulation (EC) No 1008/2008, any lease agreement concerning aircraft used by an operator certified in accordance with this Part shall be subject to prior approval by the competent authority.
(b)The operator certified in accordance with this Part shall not lease-in aircraft included in the list of operators subject to operational restrictions, registered in a State of which all operators under its oversight are subject to an operating ban or from an operator that is subject to an operating ban pursuant to Regulation (EC) No 2111/2005.
Wet lease-in
(c)The applicant for the approval of the wet lease-in of an aircraft from a third-country operator shall demonstrate to the competent authority all of the following:
(1)that the third country operator holds a valid AOC issued in accordance with Annex 6 to the Convention on International Civil Aviation;
(2)that the safety standards of the third country operator with regard to continuing airworthiness and air operations are equivalent to the applicable requirements established by Regulation (EU) No 1321/2014 and this Regulation;
(3)that the aircraft has a standard CofA issued in accordance with Annex 8 to the Convention on International Civil Aviation.
Dry lease-in
(d)An applicant for the approval of the dry lease-in of an aircraft registered in a third country shall demonstrate to the competent authority that:
(1)an operational need has been identified that cannot be satisfied through leasing an aircraft registered in the EU;
(2)the duration of the dry lease-in does not exceed seven months in any 12 consecutive month period;
(3)compliance with the applicable requirements of Regulation (EU) No 1321/2014 is ensured; and
(4)the aircraft is equipped in accordance with the EU regulations for Air Operations.
Dry lease-out
(e)The operator certified in accordance with this Part intending to dry lease-out one of its aircraft shall apply for prior approval by the competent authority. The application shall be accompanied by copies of the intended lease agreement or description of the lease provisions, except financial arrangements, and all other relevant documentation.
Wet lease-out
(f)Prior to the wet lease-out of an aircraft, the operator certified in accordance with this Part shall notify the competent authority.
AMC1 ORO.AOC.110 Leasing agreement
ED Decision 2019/019/R
GENERAL
(a)The operator intending to lease-in an aircraft should provide the competent authority with the following information:
(1)the aircraft type, registration markings and serial number, as soon as available;
(2)the name and address of the registered owner;
(3)a copy of the valid certificate of airworthiness;
(4)a copy of the lease agreement or description of the lease provisions, except financial arrangements; and
(5)duration of the lease.
(b)In case of wet lease-in, a copy of the AOC of the third-country operator and the areas of operation.
(c)The information mentioned above should be accompanied by a statement signed by the lessee that the parties to the lease agreement fully understand their respective responsibilities under the applicable regulations.
AMC1 ORO.AOC.110(c) Leasing agreement
ED Decision 2025/010/R
WET LEASE-IN AGREEMENT WITH A THIRD-COUNTRY OPERATOR
If the operator is not intending to apply EU safety requirements for air operations and continuing airworthiness when wet leasing-in an aircraft registered in a third country, it should demonstrate to the competent authority that the standards complied with are equivalent to the following requirements:
(a)Annex IV (Part-CAT) for aeroplanes and helicopters, or Annex IX (Part-IAM) for VCA, as applicable;
(b)Part-ORO for aeroplanes, helicopters or VCA, as applicable:
(1)ORO.GEN.110 and Section 2 of Subpart GEN;
(2)ORO.MLR — Regarding point ORO.MLR.105, the operator may demonstrate to the competent authority only that the standards complied with require the establishment of a MEL based on a MMEL validated by the State of Registry, and including rectification intervals and operational and maintenance procedures;
(3)ORO.FC;
(4)ORO.CC, excluding ORO.CC.200 and ORO.CC.210(a);
(5)ORO.TC;
(6)ORO.FTL, including related CS-FTL, for aeroplanes; and
(7)ORO.SEC;
(c)Annex V (Part-SPA), if applicable;
(d)for continuing airworthiness management of the third-country operator, Annex Vc (Part-CAMO) to Commission Regulation (EU) No 1321/201462;
(e)for the maintenance organisation used by the third-country operator during the lease period: Annex II (Part-145) to Commission Regulation (EU) No 1321/201463;
(f)retroactive airworthiness requirements in accordance with Part-26; and
(g)the operator should provide the competent authority with a full description of the flight time limitation scheme(s), operating procedures and safety assessment demonstrating compliance with the safety objectives set out in points (b)(1)-(6).
AMC2 ORO.AOC.110(c) Leasing agreement
ED Decision 2014/017/R
WET LEASE-IN
The lessee should maintain a record of occasions when lessors are used, for inspection by the State that issued its AOC.
GM1 ORO.AOC.110(c) Leasing agreement
ED Decision 2019/019/R
SHORT-TERM WET LEASE-IN WITH A THIRD-COUNTRY OPERATOR
In anticipation of an operational need the operator may enter into a framework agreement with more than one third-country operator provided that these operators comply with ORO.AOC.110(c). These third-country operators should be placed in a list maintained by the lessee.
AMC1 ORO.AOC.110(f) Leasing agreement
ED Decision 2014/017/R
WET LEASE-OUT
When notifying the competent authority, the operator intending to wet lease-out an aircraft should provide the competent authority with the following information:
(a)the aircraft type, registration markings and serial number;
(b)the name and address of the lessee;
(c)a copy of the lease agreement or description of the lease provisions, except financial arrangements; and
(d)the duration of the lease agreement.
ORO.AOC.115 Code-share agreements
Regulation (EU) No 965/2012
(a)Without prejudice to applicable EU safety requirements for third country operators and aircraft, an operator certified in accordance with this Part shall enter into a code-share agreement with a third country operator only after:
(1)having verified that the third country operator complies with the applicable ICAO standards; and
(2)having provided the competent authority with documented information enabling such authority to comply with ARO.OPS.105.
(b)When implementing the code-share agreement the operator shall monitor and regularly assess the ongoing compliance of the third country operator with the applicable ICAO standards.
(c)The operator certified in accordance with this Part shall not sell and issue tickets for a flight operated by a third country operator when the third country operator is subject to an operating ban pursuant to Regulation (EC) No 2111/2005 or is failing to maintain compliance with the applicable ICAO standards.
AMC1 ORO.AOC.115(a)(1) Code share agreements
ED Decision 2014/017/R
INITIAL VERIFICATION OF COMPLIANCE
(a)In order to verify the third country operator’s compliance with the applicable ICAO standards, in particular ICAO Annexes 1, 2, 6, Part I and III, as applicable, 8 and 18, the EU operator should conduct an audit of the third country operator, including interviews of personnel and inspections carried out at the third country operator’s facilities.
(b)The audit should focus on the operational, management and control systems of the operator.
AMC1 ORO.AOC.115(b) Code-share arrangements
ED Decision 2014/017/R
CODE-SHARE AUDIT PROGRAMME
(a)Operators should establish a code-share audit programme for monitoring continuous compliance of the third country operator with the applicable ICAO standards. Such a code-share audit programme should include:
(1)the audit methodology (audit report + compliance statements);
(2)details of the specific operational areas to audit;
(3)criteria for defining satisfactory audit results;
(4)a system for reporting and correcting findings;
(5)a continuous monitoring system;
(6)auditor qualification and authorisation; and
(7)the frequency of audits.
(b)The third country code-share operator should be audited at periods not exceeding 24 months. The beginning of the first 24-month oversight planning cycle is determined by the date of the first audit and should then determine the start and end dates of the recurrent 24-month planning cycle. The interval between two audits should not exceed 24 months.
(c)The EU operator should ensure a renewal audit of each third country code-share operator prior to the audit expiry date of the previous audit. The audit expiry date for the previous audit becomes the audit effective date for the renewal audit provided the closing meeting for the renewal audit is within 150 days prior to the audit expiry date for the previous audit. If the closing meeting for the renewal audit is more than 150 days prior to the audit expiry date from the previous audit, then the audit effective date for the renewal audit is the day of the closing meeting of the renewal audit. Renewal audits are valid for 24 consecutive months beginning with the audit effective date and ending with the audit expiry date.
(d)A code-share audit could be shared by several operators. In case of a shared audit, the report should be made available for review by all duly identified sharing operators by any means.
(e)After closure of all findings identified during the audit, the EU operator should submit an audit compliance statement to the competent authority demonstrating that the third country operator meets all the applicable safety standards.
AMC2 ORO.AOC.115(b) Code-share agreements
ED Decision 2019/019/R
THIRD-PARTY PROVIDERS
(a)The initial audit and/or the continuous monitoring may be performed by a third-party provider on behalf of the EU operator in accordance with AMC2 ORO.GEN.205 on contracted activities.
(b)The use of a third-party provider for the initial audit or the monitoring of continuous compliance of the third-country code-share operator does not exempt the EU operator from its responsibility under ORO.AOC.115.
(c)The EU operator should maintain a list of the third country code-share operators monitored by the third-party provider. This list and the full audit report prepared by the third-party provider should be made available to the competent authority upon request.
ORO.AOC.120 Approvals to provide cabin crew training and to issue cabin crew attestations
Regulation (EU) No 965/2012
(a)When intending to provide the training course required in Annex V (Part-CC) to Regulation (EU) No 1178/2011, the operator shall apply for and obtain an approval issued by the competent authority. For this purpose, the applicant shall demonstrate compliance with the requirements for the conduct and content of training course established in CC.TRA.215 and CC.TRA.220 of that Annex and shall provide the competent authority with:
(1)the date of intended commencement of activity;
(2)the personal details and qualifications of the instructors as relevant to the training elements to be covered;
(3)the name(s) and address(es) of the training site(s) at which the training is to be conducted;
(4)a description of the facilities, training methods, manuals and representative devices to be used; and
(5)the syllabi and associated programmes for the training course.
(b)If a Member State decides, in accordance with ARA.CC.200 of Annex VI (Part-ARA) to Regulation (EU) No 1178/2011, that operators may be approved to issue cabin crew attestations, the applicant shall, in addition to (a):
(1)demonstrate to the competent authority that:
(i)the organisation has the capability and accountability to perform this task;
(ii)the personnel conducting examinations are appropriately qualified and free from conflict of interest; and
(2)provide the procedures and the specified conditions for:
(i)conducting the examination required by CC.TRA.220;
(ii)issuing cabin crew attestations; and
(iii)supplying the competent authority with all relevant information and documentation related to the attestations it will issue and their holders, for the purpose of record-keeping, oversight and enforcement actions by that authority.
(c)The approvals referred to in (a) and (b) shall be specified in the operations specifications.
ORO.AOC.125 Non-commercial operations of an AOC holder with aeroplanes or helicopters listed on its AOC
Regulation (EU) 2024/1111
(a)The AOC holder may conduct non-commercial operations in accordance with Annex VI (Part-NCC) or Annex VII (Part-NCO) with aeroplanes or helicopters listed in the operations specifications of its AOC or in its operations manual, provided that the AOC holder describes such operations in detail in the operations manual, including the following:
(1)an identification of the applicable requirements;
(2)a description of any differences between the operating procedures used when conducting CAT operations and non-commercial operations;
(3)means of ensuring that all personnel involved in the operations are fully familiar with the associated procedures.
(b)An AOC holder shall comply with:
(1)Annex VIII (Part-SPO) when conducting maintenance check flights with complex motor-powered aircraft;
(2)Annex VII (Part-NCO) when conducting maintenance check flights with other than complex motor- powered aircraft.
(c)An AOC holder that conducts operations referred to in points (a) and (b) shall not be required to submit a declaration in accordance with this Annex.
(d)The AOC holder shall specify the type of flight, as listed in its operations manual, in the flight-related documents (operational flight plan, load sheet and other relevant documents).
AMC1 ORO.AOC.125(a) Non-commercial operations of an AOC holder with aeroplanes or helicopters listed on its AOC
ED Decision 2025/010/R
FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS
When aircrew members are assigned to perform a series of flights that combine several types of operation (CAT, NCC/NCO), the operator should:
(a)for aeroplanes, comply at any time with the provisions of ORO.FTL.210 ‘Flight times and duty periods’ or, as applicable, the provisions of Council Regulation (EEC) No 3922/91 (EU-OPS, Subpart Q), to ensure compliance with Subpart FTL for any CAT operation; and
(b)include any combination of types of operation in its safety risk management process to ensure that the fatigue risks arising from such operations do not affect the CAT operation.
AMC2 ORO.AOC.125(a) Non-commercial operations of an AOC holder with aeroplanes or helicopters listed on its AOC
ED Decision 2025/010/R
APPLICABLE REQUIREMENTS
Aeroplanes and helicopters are referred to here as ‘aircraft’.
An AOC holder should apply either of the options below to its non-commercial operations:
(a)the same operational procedures as those used for its CAT operations. In this case, the AOC holder should state this option in the operations manual and ensure that the procedures comply with Part-CAT. No further descriptions are required; or
(b)different operational procedures from those used for its CAT operations. In this case, the procedures should comply with Part-ORO, except for Subpart-DEC, and Part-NCC for complex motor-powered aircraft or with Part-NCO for other than complex motor-powered aircraft, as appropriate.