FAQ n.115472

If you just created an account but did not receive an email to verify your account or if you don't receive email notifications from the website, please follow the steps below:

1. Verification email only: It could be that the email is delayed, we suggest to wait at least 15 minutes.
2. Verification email only: In case you don't verify your account immediately you will receive a reminder email after 2 days. After 3 days your account request will be removed and you would need to start again.
3. Please check your Spam folder, the email is send from no-reply [at] easa.europa.eu and for verification emails it will have as subject “Verify your email address – Finish EASA account creation” 
4. Contact your IT department to ensure the mail filter software is not blocking the emails send from no-reply [at] easa.europa.eu (no-reply[at]easa[dot]europa[dot]eu) and/or 192.254.124.43