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FAQ n.115301

I noticed that I have some symptoms, what should I do? Will I be reimbursed if I do not travel?


If you show symptoms at any time in the 14 days before your flight, you should take action as soon as possible and not even travel to the airport. Instead you should:

  • Inform your general practitioner and your local health authorities, who may recommend a test for COVID-19. 
  • Contact your airline to advise them you are not able to travel
  • Ask to rebook your flight or request a refund. In many cases, this will be possible without penalty provided you contact the airline no later than 6 hours before the flight, and provide a doctor’s certificate confirming suspicion of COVID-19 infection. 
  • Your airline will advise you on the precise rebooking or reimbursement procedures, and their applicability for your case. 
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