Our industry needs passengers to feel that it is safe to travel - to achieve this we all need to work together to create a positive atmosphere and environment. The foundation of our efforts across Europe is the EASA/ ECDC Health Safety Protocol that was published on 21st May.
EASA/ECDC Health Safety Protocol
The protocol was developed as a joint effort between the aviation and health communities to create an effective framework that enables passengers to travel safely in the COVID-19 world. The latest version of the Health Safety Protocol can be found on the EASA Website. The whole purpose of this part of this website is to help organisations with implementing these guidelines at a practical. It is reliant on us all to create the positive environment that passengers need to feel safe.
Take a look at the article with the changes in Version 2 of the Health Protocol.
This website also has sections to help airlines with their implementation and another for airport implementation. There is also a section about the "passenger journey", which contains information on the different health risks we are trying to mitigate with the protocol as well as information on mitigations.
You can find a set of frequently asked questions for passengers about the Health Safety Protocol on the Passenger Health Safety FAQ page of the EASA website.
Aviation Industry Charter for COVID-19
EASA has established the Aviation Industry Charter for COVID-19 to promote the implementation of the operational guidelines by airlines and airports. The Charter also establishes a feedback loop on the performance of the measures implemented, to fine-tune and improve the guidance in the light of operational experience and of the expected increase in traffic volumes. You can find out more about the principles of the charter on the webpage at the link above.
Health promotion material
The protocol creates the requirement for airports and airlines to provide passengers with health promotion. To help with this task of developing health promotion material, EASA has developed a set of posters that you can download and use. There are also some specific health promotion messages that you can take and use in your own material.
Health promotion posters
The posters have been developed in both white and blue versions with each in landscape and portrait orientation. They are available in all EU languages in all versions. You can download the posters on this page on the EASA website.
Health promotion messages for passengers
It is also likely that you might want to develop your own health promotion material. Below are the main health promotion messages to save you time in this task:
- Only those travelling should have access to the airport, with exceptions for accompanying helpers/carers for Passengers with Reduced Mobility (PRMs) and unaccompanied minors.
- Wherever possible, passengers should make use of self-check-in procedures and on-board luggage should be minimised.
- Wearing medical face masks is compulsory at all times in the terminal and on-board the aircraft, with exception for those with justified health grounds and children under 6 years of age.
- Masks should be replaced every 4 hours and disposed of correctly.
- Social Distancing should be respected at all times (min. 1.5 m), with exceptions for families and group members travelling together.
- Hand hygiene should be observed at all times. Wherever possible hands should be thoroughly and regularly washed. When this is not possible, the use of disinfectant gel and lotion should be used.
- Respiratory etiquette should be used at all times. It is important to sneeze into tissues or the bent elbow.
- All passengers should be aware that they may be subjected to thermal monitoring (temp. checks). The outcomes of this monitoring may result in passengers being refused boarding and carriage. Passengers are encouraged to have appropriate travel cancellation insurance.
- Passengers should limit their direct contact with surfaces at airport – avoid touching or leaning on surfaces.
- Symptomatic passengers should not come to the airport and are likely to be denied boarding and carriage.
- When needing to use the toilet, it is important that passengers do not collect in the aisles. Your cabin crew will advise you of the in-flight procedure.